890bet Privacy Policy

01 Information We Collect

890bet collects personal information that you provide directly to us, information generated automatically when you use our platform, and in limited cases, information obtained from third-party verification services. The categories of data we collect are described below.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to open and maintain an 890bet account.
• Identity verification documents: National ID card, passport, or other government-issued documents required to verify your identity, age, and place of residence. This data is collected to comply with our know-your-customer (KYC) obligations and to prevent fraud and underage play.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction references. 890bet does not store full card numbers or mobile banking PINs.
• Support communications: The content of messages, emails, or chat transcripts exchanged between you and the 890bet support team, including any attachments or documents you provide.
• Responsible gaming submissions: Information you voluntarily provide when setting deposit limits, requesting cooling-off periods, or requesting self-exclusion.

Information collected automatically:

• Device and browser data: Device type, operating system, browser version, screen resolution, and device identifiers (e.g., IMEI or advertising ID where permitted).
• Log and session data: IP address, access timestamps, pages visited, session duration, referring URL, and error logs generated during your use of the platform.
• Geolocation data: Approximate geographic location derived from your IP address. We do not collect precise GPS coordinates.
• Gameplay and betting data: Bet history, game session records, wager amounts, win/loss records, and bonus activity. This data is stored for account management, dispute resolution, and regulatory compliance purposes.
• Cookie and tracking data: See Section 8 (Cookies) for a full description of the cookies and tracking technologies used on the 890bet platform.

02 Data Collection Summary

The following table summarises the key data types collected, the lawful basis for processing, and the standard retention period applied by 890bet:

03 How We Use Your Information

890bet uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis to do so, as indicated in the data summary table above.

• Account creation and management: To register your account, verify your identity and age, maintain your account settings, and provide you with access to the full range of 890bet services including cricket betting, live casino, slots, crash games, and fish shooting titles.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to record payment history, and to investigate any disputed or failed transactions.
• Identity verification and fraud prevention: To verify that you meet the 21+ age requirement, to detect and prevent fraudulent activity, money laundering, and bonus abuse, and to comply with our know-your-customer obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance. Support communications may be recorded and retained for quality assurance and training purposes.
• Responsible gaming: To administer deposit limits, cooling-off periods, session reminders, and self-exclusion requests you have submitted, and to monitor for patterns of play that may indicate problem gambling behaviour.
• Platform security: To detect and respond to security threats, unauthorised login attempts, unusual account activity, and potential breaches of our Terms & Conditions.
• Marketing communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, game updates, and seasonal promotions relevant to the Bangladesh market. You may withdraw consent at any time by contacting [email protected].
• Platform improvement: To analyse usage patterns, game performance data, and user experience feedback in aggregate form in order to improve the 890bet platform and the services we offer.
• Legal and regulatory compliance: To meet our obligations under applicable law, to respond to lawful requests from regulatory authorities, courts, or law enforcement agencies, and to enforce our Terms & Conditions.

890bet will not use your personal data for any purpose that is materially different from those listed above without first notifying you and, where required by applicable law, obtaining your explicit consent.

04 Sharing Your Information with Third Parties

890bet does not sell, rent, or trade your personal data to unaffiliated third parties for their independent commercial purposes. We may share your information with the following categories of third parties only to the extent necessary and only for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum transaction information necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC and age-verification services may receive copies of identity documents you submit for the sole purpose of verifying your identity and age eligibility.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session data necessary to deliver their games and to maintain game integrity. These providers do not receive personally identifiable information beyond what is technically required for game delivery.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: We may disclose your information to law enforcement agencies, courts, regulators, or other public authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 890bet, our players, or the public.
• Professional advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations and who require access to your data only to the extent necessary to provide their services to 890bet.

All third parties with whom 890bet shares personal data are contractually required to process that data only for the agreed purpose, to maintain appropriate security standards, and to delete or return the data once the purpose is fulfilled.

05 How We Protect Your Data

890bet takes the security of your personal information seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 890bet platform is encrypted in transit using industry-standard SSL/TLS protocols. You can verify this by the padlock icon displayed in your browser's address bar.
• Encrypted data storage: Sensitive personal data including identity document copies and payment references are stored in encrypted form at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within 890bet is restricted to authorised personnel on a strict need-to-know basis. Staff members with data access are trained in data protection obligations and are bound by confidentiality agreements.
• Intrusion detection: 890bet employs automated monitoring systems to detect and alert on anomalous access patterns, potential intrusion attempts, and unusual data access behaviour.
• Regular security audits: Our platform and data infrastructure are subject to periodic internal and third-party security reviews to identify and address vulnerabilities before they can be exploited.
• Account-level protections: Individual accounts are protected by password hashing, session timeout controls, and optional two-factor authentication prompts triggered by logins from unrecognised devices or locations.

While 890bet applies robust security measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and interests, 890bet will notify affected users as promptly as practicable in accordance with applicable data breach notification obligations.

You also have a role in protecting your data. You are responsible for keeping your login credentials secure and for notifying 890bet immediately at [email protected] if you believe your account has been compromised.

06 Data Retention

890bet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain an active account relationship with you, and to comply with our legal, regulatory, and contractual obligations. The specific retention periods applicable to each category of data are set out in the data summary table in Section 2 of this policy.

When a player closes their 890bet account, we do not immediately delete all associated personal data. Certain categories of data — particularly identity verification records, payment transaction history, and betting records — are retained for a period following account closure to comply with anti-money laundering regulations, tax record-keeping requirements, and to enable the resolution of any post-closure disputes or regulatory enquiries.

Data that is no longer required for any lawful purpose is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data cannot be traced back to any individual and is no longer treated as personal data under this policy.

If you wish to request early deletion of your personal data, please see Section 7 of this policy for details of your rights and how to exercise them. Please note that where we have a legal obligation to retain data, we may not be able to fulfil a deletion request in full.

07 Your Rights Regarding Your Personal Data

890bet respects your rights over your own personal data. Depending on the applicable law in your jurisdiction, you may have some or all of the following rights:

• Right of access: You have the right to request a copy of the personal data 890bet holds about you, along with information about how it is being used. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update basic account details directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data. We will comply where we have no overriding legal obligation to retain the data. Where a retention obligation applies, we will inform you of the specific grounds for retaining the data and the expected retention period.
• Right to restrict processing: In certain circumstances, you may request that we temporarily suspend our use of your personal data while a dispute about accuracy or lawfulness is being resolved.
• Right to data portability: Where we process your data based on your consent or on contract performance, you may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where we rely on your consent as the lawful basis for processing (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to our processing of your personal data where we rely on legitimate interest as our lawful basis, including profiling for marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please contact 890bet's data team at [email protected] with the subject line "Data Rights Request". Include your registered account name and the nature of your request. We may ask you to verify your identity before processing the request. We aim to acknowledge all rights requests within 5 business days and to provide a substantive response within 30 calendar days.

08 Cookies and Tracking Technologies

890bet uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to remember your preferences, to analyse usage patterns, and where you have consented, to deliver relevant promotional content. The main categories of cookies used are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to operate. They enable core functions such as maintaining your login session, remembering items in your bet slip, and ensuring secure account access. These cookies cannot be disabled without impairing the functionality of the site.
• Functional cookies: These cookies remember your stated preferences such as language settings and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Analytics cookies: 890bet uses first-party analytics tools to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is processed in aggregate and is not used to identify individual users.
• Marketing and retargeting cookies: Where you have given your explicit consent, these cookies allow 890bet to deliver promotions and bonus offers relevant to your interests and play history. You may withdraw consent for marketing cookies at any time by contacting [email protected].

Most web browsers allow you to control cookie behaviour through your browser settings, including blocking all third-party cookies or deleting stored cookies. Please be aware that disabling certain cookies may affect the functionality of the 890bet platform and your ability to log in, place bets, or access account features.

09 Players Under 21 and Child Protection

The 890bet platform is strictly for persons aged 21 years or older. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. Our registration process requires users to confirm their date of birth, and we conduct identity verification checks to confirm age eligibility.

If 890bet becomes aware that personal data has been collected from a person under 21 years of age — whether through a false declaration at registration or any other means — we will immediately close the associated account, forfeit any balance pending investigation, delete all personal data associated with that account, and take any additional steps required by applicable law.

If you are a parent or guardian and believe that your child may have registered an account with 890bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action promptly.

10 Changes to This Privacy Policy

890bet reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, changes in applicable law, or improvements to the platform. The effective date at the top of this page will be updated each time a material change is made.

Where a change to this policy is material — meaning it significantly affects how we collect or use your personal data — we will notify registered players via their registered email address or via a notice displayed upon next login, at least 7 calendar days before the change takes effect. For non-material changes (such as clarifications of existing practices), the updated policy will take effect immediately upon publication.

Your continued use of the 890bet platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should close your account and cease using the platform before the effective date of the change.

For questions, data rights requests, or privacy concerns, please contact us at: [email protected]